Position Title: Human Resources Manager
Location: Canada (head office / retail locations) — specify city / province if relevant
Reports To: General Manager / COO / Head of Operations
Position Summary:
The HR Manager will serve as a strategic partner to leadership and operational teams at SellPhone Lab. You will oversee all HR functions — recruitment, onboarding, performance management, employee relations, compensation and benefits, compliance, and training — and help shape a positive, high-performance culture that supports business growth.
Key Responsibilities
Recruitment & Staffing
- Lead full-cycle recruitment for corporate, retail, and technical staff.
- Forecast hiring needs, especially during peak periods (e.g., new product launches).
- Develop job descriptions, post roles, screen candidates, coordinate interviews, and manage offer negotiations.
- Build and maintain a pipeline of qualified talent (technicians, store staff, support functions).
Onboarding & Training
- Design and implement a structured onboarding program for new hires (both retail and technical).
- Coordinate and deliver training programs: technical training, sales/customer service training, compliance, and professional development.
- Ensure all employees complete required certifications, safety training, and compliance training.
Performance Management
- Develop and maintain performance evaluation systems (e.g., annual reviews, KPIs).
- Coach managers on performance management, feedback, and development planning.
- Facilitate performance improvement plans and follow-up.
Employee Relations
- Act as a point of contact for employee issues, grievances, and conflict resolution.
- Conduct investigations when needed (e.g., misconduct, performance concerns).
- Foster a positive workplace culture; drive engagement initiatives (team building, recognition programs).
Compensation & Benefits
- Oversee compensation strategy (salaries, bonuses, incentives) aligned to business goals.
- Manage benefits programs (health, dental, paid time off, perks).
- Benchmark compensation to industry standards.
HR Policies & Compliance
- Develop, update, and enforce HR policies and the employee handbook.
- Ensure compliance with Canadian labour laws (provincial and federal), health & safety regulations, and legal requirements.
- Partner with legal or external counsel when necessary.
HR Data & Systems
- Maintain HR information systems / databases (employee records, HRIS).
- Generate HR metrics and reports (turnover, hiring, retention, engagement).
- Use data to drive improvements in HR practices.
Organizational Development
- Support leadership in executing HR strategy aligned to business growth.
- Assist with change management initiatives.
- Develop succession plans for key roles (store managers, lead technicians, etc.).
Health & Safety
- Oversee workplace safety compliance, especially in technical/repair settings.
- Coordinate safety training and incident management with operations teams.
Employee Engagement & Retention
- Run engagement surveys and feedback programs.
- Initiate recognition programs and career development opportunities.
- Implement retention strategies for key employees.
Qualifications & Skills
- Bachelor’s degree in HR, Business Administration, or related field.
- HR certifications (CPHR, CHRL, SHRM) preferred.
- 5+ years of progressive HR experience; retail/e-commerce experience is an asset.
- Strong knowledge of Canadian labour laws.
- Excellent interpersonal, coaching, and conflict-resolution skills.
- Proficiency in HRIS systems and Microsoft Office.
- Data-driven mindset with experience using HR metrics.
- High integrity and discretion handling confidential information.
- Ability to thrive in a fast-paced, evolving environment.
What We Offer
- Competitive salary + performance-based bonus
- Comprehensive health & dental benefits
- Career development and growth opportunities
- Employee discounts on SellPhone Lab services
- A collaborative, innovation-driven culture
